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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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jared hebeisen

May 5, 2023

5  out of  5 rating by jared hebeisen
"I have been doing business with Terry LaValle State farm for about 8 years. His rates are very fair and they are all wonderful to deal with there. Unfortunately we have had a few claims and they have all been taken care of faster than I expected. I also feel that we have been treated overlee fair when it comes to settling my claims. Thank you Terry and your crew. I will continue to send my friends your way."
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Deb Caouette

November 21, 2022

5  out of  5 rating by Deb Caouette
"Terry is a great agent."
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Cheryl Bjorgen

February 17, 2022

5  out of  5 rating by Cheryl Bjorgen
"We have had State Farm for many years. Never had to file any claims but one day my daughter was driving my car back from Wisconsin when my car decided to die on her. I called Terry and he told me I have roadside assistance. He was so very helpful. He called a tow truck to go pick my car and daughter up and then had it brought to a station for repairs. I was very impressed that I didn't have to start googling tow truck places. Would have taken me awhile to find one. He had it taken care of for us very fast. I would recommend Terry to anyone who is looking for an insurance agent!"
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barb ogilvie

August 18, 2021

4  out of  5 rating by barb ogilvie
"Terry LaValle & his staff always take excellent care of our insurance needs!"
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Dave Griggs

August 12, 2021

5  out of  5 rating by Dave Griggs
"I have been a State Farm Customer for over 25 years. Always good service and good value. My father started me at State Farm way back when. He is also a life long customer. I think I have had 4 different agents + the agent my dad had. I have now settled on Terry Lavelle as my primary agent and since I am the caregiver of my senile parents, consolidated their policies with him as well. He was really helpful when the ex and I went through our divorce, offering, good, strong advice, and that is when he earned my loyalty. I have all my policies with his office: homeowners and multiple vehicles. I have had multiple claims over the years, auto and homeowners, and it is always so easy and fast. Which says a lot, as I am old-fashioned and have yet to own a cell phone. It has been my experience with Terry and all his staff, that they take care of my interests as if they were their interests. I am always treated with prompt, courteous, value laden service. It is my opinion that you would be hard pressed to find a better agent, supporting team, and organization than Terry LaValle - State Farm Agent."
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Nancy Koenig

December 30, 2020

5  out of  5 rating by Nancy Koenig
"This past year we decided to change insurance companies. After doing some research and inquiry, we ended up with State Farm. I cannot say enough about the professionalism and responsiveness we have received from Terry LaValle. He is friendly, outgoing, courteous, and makes us feel like we are his only customer. Terry goes above and beyond no matter what the situation to make sure we feel he is taking care of us."
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Charles Gibeau

September 5, 2020

5  out of  5 rating by Charles Gibeau
"Awesome people! Great service👍"
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Craig Grover

August 19, 2020

5  out of  5 rating by Craig Grover
"Very great place, very friendly, willing to go the extra mile for you and help you wherever and however they can. Highly recommended"
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Zeb Hemsworth

January 10, 2020

5  out of  5 rating by Zeb Hemsworth
"Terry is a great guy and runs a great business. Truly cares about his customers."
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Amy Chuk

December 9, 2019

5  out of  5 rating by Amy Chuk
"We have had insurance with Terry and State Farm for many years and would never go anyplace else. We thoroughly enjoy working with Terry and his staff. We just completed a theft claim and the process couldn’t have been easier. Everyone was friendly and helpful from the start to finish. Not to mention it was a very quick turnaround. Thank you for your wonderful staff and wonderful service."
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Alex Beste

November 24, 2019

5  out of  5 rating by Alex Beste
"Great people and friendly service! I would highly recommend Terry for all of your insurance needs!"
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Stan Dow

November 11, 2019

5  out of  5 rating by Stan Dow
"Great place"
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Cindy Degrio

June 22, 2017

5  out of  5 rating by Cindy Degrio
"We have been with Terry for many years and have always been treated so well by him and his staff. You can call or stop in and your questions are answered the service is wonderful. If you are looking for a change I recomend Terry LaValle at State Farm!!!"
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Ian Carlstrom

April 21, 2017

5  out of  5 rating by Ian Carlstrom
"We had a HUGE pine tree fall on our house during the first winter snowstorm in November 2016. I called Terry right away and he quickly came to our house through 18 inches of snow. He guided us through the claims process and we talked about how to get the tree off of our house in the middle of a blizzard. He helped connect me with contractors for the work and they worked with the State Farm claims adjuster who was friendly and prompt. As first time home-owners, we're very happy with the policy that Terry set us up with and we couldn't have wished for a better experience with the claim. Honestly, for anyone out there, you don't want a tree to fall on your house... but if it does happen, you want Terry to be your first call!"
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Patrick Hoolihan

February 21, 2017

5  out of  5 rating by Patrick Hoolihan
"Terry and his associates have been my insurance agents for 14 years now and I couldn't imagine a better outfit to work with. They are all extremely helpful and courteous. If I have any questions what so ever, they have always been more than willing to answer any and all questions that I have. When an insurance company suggests combing insurance plans in order to save you money, you know it's a winner!"
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Bob Erdman

February 18, 2017

5  out of  5 rating by Bob Erdman
"Terry is fair and is quick to respond to any needs or inquiries I have. Great service and friendly staff. Happy to be a customer for 20 years."
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Lisa Lindell

July 25, 2016

5  out of  5 rating by Lisa Lindell
"The customer service is top notch! Everyone is eager to help. Very accommodating to changing circumstances and always prompt! They saved me hundreds per year on my car insurance!"